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BESTSELLING VIDEOS

Alpha Learning stocks the largest selection of corporate training video titles in Nigeria from the very best producers from around the world. The following is a listing of some of our Bestselling Video Titles. For a full listing of all our Video titles click here.

S/No.	Topic	Target Audience	Learning Points
CUSTOMER SERVICE
I.	Demanding Customers	Frontline Staff	Dealing with customers, frontline staff need to be: polite, efficient, respectful, friendly, enthusiastic, cheerful and tactful.
II.	Remember Me ?	Frontline Staff	Good customer service builds the customer's trust which builds the business. Customers always win-they can find good service elsewhere
III.	Zig Ziglar on Customer Service	All Staff	Emphasize the fact that the person who counts is the one being delivered the service
IV.	Putting Customers First (Module 3 - CAHPWP Series)	All Managers	Know your customers. Ask for customer feedbacks.
V.	Give 'em the Pickle	All Staff	Service- make service your number one priority. Attitude-how you think about the customer is how you will treat them.
VI.	Front-line Customer Care	Frontline Staff	Increase the importance and skills involved in effective customer service.
VII.	Everybody's in Customer Service	All Staff	Treat everyone you meet as a potential customer
VIII.	Service with Soul	All Managers	Cultivate trust.
IX.	A Passion For Excellence	Frontline Staff	Foster unswerving customer service-the person who counts is the person being delivered the service.
X.	Measuring Customer Satisfaction	Fronline Staff	Learn how to develop a customer service system. Measure satisfaction-What? Why? How?

S/No.	Topic	Target Audience	Learning Points
CHANGE
I.	Who Moved My Cheese?	All Managers	Adapt to change quickly
II.	The Tiger In Your Business	All Staff	Feel more inspired and confident by accepting new challenges
III.	Strategies For Change	Senior Managers	Create a learning environment
IV.	What It Really Takes To Be A World Class Company	Executive Management	Think globally-measure yourself against global challenges
V.	Organizational Vision, Values and Mission	Managers, Supervisors, Team Members	Revisit the mission of your group
VI.	Mission Critical	Team Leaders	Trigger enthusiasm about tough challenges.
VII.	Innovate Or Die!	All Managers	Understand the importance of innovation as a business and strategic tool
VIII.	Sacred cows make the Best Burgers	All Staff	How to Take risks and chase your dreams.
IX.	Changes!	All Managers	Identify and deal with the denial phase of change.
X.	Days of Change	All Staff	How to develop the ability to cope with change and make it work for you.

S/No.	Topic	Target Audience	Learning Points
PERFORMANCE/TIME MANAGEMENT
I.	Performance Matters: The Need for Constructive Criticisms	All Managers	Helps managers understand that criticism is an essential part of a manager's responsibility
II.	Performance Matters: The Need for Praise	All Managers	Shows the value of adding praise to the corporate culture.
III.	Balanced Scorecard	All Managers	Translate strategy into performance measurements
IV.	Divine Intervention (Module 3-The Unorganised Manager 3	All Managers	The importance of team objectives, standards and targets.
V.	The Dreaded Appraisal	All Managers	Create the right atmosphere with praise and encouragement. Invite self appraisal.
VI.	The Empowering Appraisal	All Managers	Make interviews a productive two-way process. Empower staff to feel ownership at their work.
VII.	The Whole Picture: 360 Degree Appraisal	All Staff	Increase staff awareness of team skills.
VIII.	Determining Key result Areas	All Managers	Identify each job component with a simple label. Key Result Areas- ask the questions "What?" and "Why?"
IX.	How Am I Doing?	All Managers	Don't criticize or attack appraise personally. Agree on areas of improvement .
X.	Identifying Performance Standards	All Managers	Set qualitative and quantitative standards.

S/No.	Topic	Target Audience	Learning Points
MOTIVATION/ATTITUDE
I.	Even Eagles Need A Push	All Managers	Reach beyond expectations.
II.	Fish! (including Fish! Sticks & Fish! Tales)	All Staff	Play, have fun, enjoy yourself, be spontaneous and creative.
III.	Gung Ho!	All Staff	Generate enthusiasm by recognizing progress and results.
IV.	Miracle Man	All Staff	Set and achieve goals.
V.	It's So Simple	All Managers	Give employees the freedom to be themselves, to find solutions and to develop a deep sense of accountability
VI.	Who Says We Can't Do It?	All Staff	Quitting is never an option.
VII.	Attitude: Radiating Possibility	All Staff	Quiet the 'voice in your head' that says " I can't do it".
VIII.	Bad Apples: How to deal with difficult Attitudes	All Staff	Influence the other person's attitude.
IX.	The Attitude Virus	All Staff	How to turn negative attitudes into positive ones.
X.	The Baboon in your Business	All Staff	Have fun, be positive.

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